{"id":3222,"date":"2025-04-22T14:24:10","date_gmt":"2025-04-22T18:24:10","guid":{"rendered":"https:\/\/appnet-dev.com\/resultsathand\/?page_id=3222"},"modified":"2025-05-28T09:40:16","modified_gmt":"2025-05-28T13:40:16","slug":"admin-help-for-onsite-badge-printing-kiosk","status":"publish","type":"page","link":"https:\/\/appnet-dev.com\/resultsathand\/admin-help-for-onsite-badge-printing-kiosk\/","title":{"rendered":"R@H Onsite Badge Kiosk Help\u00a0"},"content":{"rendered":"\n

Help Resources<\/h2>\n\n\n\n

Kiosk Assembly Instruction Guide:<\/a>\u00a0\u00a0<\/strong>This Guide covers the assembly of the kiosks as well as the wifi connection.
<\/a><\/em><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Configure the Badge App Video Tutorial:\u00a0<\/strong>\u00a0The Badge App will already be configured and set to kiosk mode so it is ready to print your badges.\u00a0 Printing a badge will register the user as checked-in.\u00a0 So test with one of your internal team member\u2019s badge.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Note:\u00a0 If you need to exit kiosk mode, to access admin settings use the\u00a0Kiosk Exit Code,<\/em>\u00a0<\/strong>which is listed on your Badge Kiosk Welcome email as well as listed in the Admin portal.\u00a0 Goto Badges > Printer Devices.\u00a0 The unlock code is unique to the device.\u00a0\u00a0Your Device Name is listed on the back of the Device.\u00a0\u00a0<\/em>The Device Kiosk Exit Code is also displayed on the Administrator Launch Kiosk screen on the Badge app.\u00a0\u00a0<\/p>\n\n\n\n

Reload the Printer Roll Video Tutorial:\u00a0<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Note: Our printer uses an internal thermal label roll. We have loaded full rolls into the printers and then tested them by printing 2-3 badges before sending them to you.\u00a0 Your package includes at least two rolls of extra labels.<\/p>\n\n\n\n

Admin Help Repository<\/strong>:\u00a0 Go to the Help Section in the Admin. Portal and search Badges for additional help on badge printing.
<\/a><\/em><\/p>\n\n\n\n

Troubleshooting<\/h2>\n\n\n\n
    \n
  1. Red Warning Bar across the Badge App Screen:<\/strong>\u00a0Your device is not on the Wi-Fior there are data records that need to be synchronized from\/to the server. Use the settings button at the bottom of the screen to access Wi-Fi settings. Then exit kiosk mode to access the Admin screen to synchronize the data from the User tab by tapping the refresh button on the screen. (Need the Kiosk Exit Code, see the note under Help Resources #2.)<\/li>\n\n\n\n
  2. No Access to Browser:<\/strong>\u00a0The Androids are loaded with a remote management system that permits running the badging app, accessing settings to change brightness or Wi-Fi, powering the tablets on or off, and connecting to the printer. It should automatically resume the badge app if it is accidentally terminated.<\/li>\n\n\n\n
  3. QL800 Edit Light:<\/strong>\u00a0if the \u2018Edit\u2019 light is on for your QL800 badge printer, the printer will not download and print the badge. There will be an error message. Ensure that the \u2018Edit\u2019 light is off before testing\/using the QL800 printer. No badge rendered means the correct badge did not download.<\/li>\n\n\n\n
  4. Screen Dims:<\/strong>\u00a0The Android screen lock is disabled, as the devices are under mobile device management. However, your Androids may dim after 15 minutes. If they do, tap the power button and swipe up to dismiss the lock screen; it is not locked.<\/li>\n\n\n\n
  5. Printer Does not Print:<\/strong>\u00a0If the printer does not print the badges, it can most likely be one of these two problems. 1-The printer is out of badge rolls. If this is the case, add a new badge roll to the printer. 2-The connection is broken (to fix this you need to re-configure the tablet) To re-configure the tablet start from step 1 in the Badges app to configure the tablet and printer correctly. Go through the steps shown in the tablet and turn on kiosk mode in the tablet.<\/li>\n<\/ol>\n\n\n\n

    Tips<\/h2>\n\n\n\n
      \n
    1. Charging Tablet:<\/strong>\u00a0Make sure all tablets are fully charged before each day. They should last for 8 hours of kiosk operation before requiring a recharge.\u00a0<\/li>\n\n\n\n
    2. Storing Tablets:\u00a0<\/strong>When you need to stow the tablets,\u00a0please turn them off first.<\/strong><\/em>\u00a0<\/em>The devices cannot be kept in the boxes while powered on; the batters will run down very quickly in a confined space, and you will find a batch of inoperative tablets that need charging in the morning.\u00a0<\/li>\n\n\n\n
    3. Returning the Box:<\/strong>\u00a0Remember how everything was arranged and arrange it in the same manner to return the box. The return label is paid for and provided for you. Drop by the box to UPS within two days of your last event day to avoid any late fees.<\/li>\n\n\n\n
    4. Login:<\/strong>\u00a0Although we ship the tablet already logged in the Badge App, should you need to login\u2013 the initial login to the Badges app uses your R@H ConferenceBeat admin portal email and password.<\/li>\n\n\n\n
    5. WI-FI:<\/strong>\u00a0Your printing station can operate without Wi-Fi, as it is shipped in kiosk mode, ready to print. However, it will not report back to the R@H ConferenceBeat portal without a data connection. There will also be a red bar across the top of the screen.\u00a0Thus, you will not have the tracking of who has printed a badge without having the tablets connected to Wi-Fi.<\/strong><\/em><\/li>\n\n\n\n
    6. Negotiating USB Chain on kiosk first assembly or re-assembly:<\/strong>\u00a0When you first assemble or re-assemble after moving the stations, the USB chain will likely have to be renegotiated:
      A. Turn on the tablet
      B. Open R@H\u201cBadges\u201d app if it does not open automatically
      C. Connect the USB cables and power on the printer.
      D. Attempt to print. If not in kiosk mode, tap the Printer button (the first button), tap the \u201crefresh\u201d symbol, and then tap the empty checkbox next to your printer. It should prompt for permission. Grant permission. Tap the checkbox again. It should print and fill in the checkbox.
      If in kiosk mode, attempt to print a badge, e.g., your own again. You may have to tap the
      \u201cPrinter Check\u201d button that appears, and then tap print again.<\/li>\n\n\n\n
    7. Terminating and Re-opening the Badge Application:<\/strong>\u00a0Terminating and re-opening the Badges application should resume the kiosk mode if it was in that; otherwise, it will drop you on the printer tab. You will want to re-connect to the printer by the above \u201cNegotiating USB Chain\u201d protocol.<\/li>\n\n\n\n
    8. Adding or Updating a Badge:<\/strong>\u00a0Should you need to create a badge for a new participant or update a participant\u2019s profile for the badge (e.g. Update a misspelled name), you can make the changes in the Admin. Portal in the Users & Team section. Once completed, you can refresh the badge app via the \u201crefresh button.\u201d<\/li>\n\n\n\n
    9. Screen Brightness:<\/strong>\u00a0You may wish to swipe down and adjust the screen brightness; a brighter screen takes more battery but may be easier for your guests to read, so you may have to find the right brightness depending on your check-in environmental lighting. Friendly reminder that having the brightness turned up will make your battery run out faster.<\/li>\n\n\n\n
    10. Sound:<\/strong>\u00a0The badges app has sound features, you can use them by simply turning on the volume.<\/li>\n\n\n\n
    11. Connecting Tablets to the Printer:<\/strong>\u00a0Do not try to plug in the tablet to the printer and charge the tablet at the same time. The tablet can either be connected to the printer or be charged. Cannot do both at the same time.<\/li>\n<\/ol>\n\n\n\n

      How to Get Help<\/h2>\n\n\n\n

      If you have any questions, please contact us!<\/p>\n\n\n\n

      Call our Support line @ 877-926-2328 ext. 2 M-F 9am to 6pm est.<\/p>\n\n\n\n

      Email\u00a0support@resultsathand.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Help Resources Kiosk Assembly Instruction Guide:\u00a0\u00a0This Guide covers the assembly of the kiosks as well as the wifi connection. Configure the Badge App Video Tutorial:\u00a0\u00a0The Badge App will already be configured and set to kiosk mode so it is ready to print your badges.\u00a0 Printing a badge will register the user as checked-in.\u00a0 So test […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Onsite Badge Printing with ResultsAtHand Kiosk Help","_seopress_titles_desc":"Discover the magic of badge printing with R@H \u2013 where efficiency meets versatility in style! Experience the future of badge printing with us. Get the help you need.","_seopress_robots_index":"","footnotes":""},"class_list":["post-3222","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/appnet-dev.com\/resultsathand\/wp-json\/wp\/v2\/pages\/3222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/appnet-dev.com\/resultsathand\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/appnet-dev.com\/resultsathand\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/appnet-dev.com\/resultsathand\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/appnet-dev.com\/resultsathand\/wp-json\/wp\/v2\/comments?post=3222"}],"version-history":[{"count":3,"href":"https:\/\/appnet-dev.com\/resultsathand\/wp-json\/wp\/v2\/pages\/3222\/revisions"}],"predecessor-version":[{"id":3231,"href":"https:\/\/appnet-dev.com\/resultsathand\/wp-json\/wp\/v2\/pages\/3222\/revisions\/3231"}],"wp:attachment":[{"href":"https:\/\/appnet-dev.com\/resultsathand\/wp-json\/wp\/v2\/media?parent=3222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}